Jim Gale's transformational new approach to improving your collections call effectiveness
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About Me
I have 30+ years of extensive Collections Operation experience in all facets of the collections industry including both secured, unsecured, first party, third party, and agencies.
Our industry has seen massive change in recent years – from increased utilization of technology including SMS, MMS, email, and self-service. But the industry continues to rely on phone interactions to drive better results for the organization.